IMPORTANT! PLEASE READ THIS ENTIRE AGREEMENT CAREFULLY

This document is not intended to override the corporate separateness of local entities. The working relationships discussed in this document do not necessarily imply a reporting connection but may indicate functional guidance, stewardship, or service relationships.

Consumers Energy has various affiliates for customer convenience and operational simplicity. Similarly, Energy Solution has business relationships with numerous customers, suppliers, governments, and others. For convenience and simplicity, terms like venture, joint venture, partnership, co-venture, and partner are used to indicate business relationships involving common activities and interests. These terms may not imply precise legal relationships.

If you do not agree to abide by these General Terms, please do not use this Site or the Services.

  1. Changes and Special Additional Terms and Conditions

Consumers Energy may modify the Terms & Conditions at any time without prior notice. It is advisable to periodically review this Site to ensure awareness of the most recent General Terms, as they will be binding on you. Your use of the Site or Services after such changes constitutes your acceptance of the modified terms.

Please check each page you visit on the Site, as some areas may have special additional terms and conditions that apply to your use or interaction with that location. These terms and conditions may also be updated without prior notice. Your use of such locations implies acceptance of the special additional terms and conditions.

  1. Use of the Site

You are strictly prohibited from attempting to violate the security of the Site or Services. Violations may result in criminal and civil liabilities. Consumers Energy will investigate alleged violations, and in case of suspected criminal activity, will cooperate with law enforcement agencies. Security violations include, but are not limited to:

  • Unauthorized login attempts to a server or account.
  • Accessing data or services not intended for you.
  • Attempting to probe, scan, or test system vulnerabilities.
  • Unauthorized tampering, hacking, or modification of security measures.
  • Transmitting malicious computer code.
  • Sending unsolicited bulk email messages.

You are also prohibited from using the Site or Services to infringe on any person’s intellectual property rights, such as copyright, trademark, or patent. Consumers Energy may terminate your access if you use the Site or Services for such infringement, and you may be subject to legal action and monetary damages.

While using the Site or Services, you must not:

  • Transmit unlawful, harmful, harassing, defamatory, threatening, vulgar, explicit, hateful, or invasive material.
  • Send unsolicited email to recipients who have opted out.
  • Engage in unlawful conduct.
  • Disrupt the intended interoperability of the Site or Services.
  • Impersonate any individual or entity.
  • Engage in deceptive online marketing.
  • Assist or permit others in engaging in prohibited activities.
  1. Trademark and Copyright

Not all Energy Solution trademarks may appear on this Site. Users may forward, distribute, or photocopy copyrighted Energy Solution materials found on this Site only if the entire relevant page or document remains unaltered and complete, including all headers, footers, disclaimers, and other information. Copying these documents to a website is not permitted.

  1. Privacy Statement

Consumers Energy’s Privacy Statement is detailed below.

  1. No Warranty

This Site and Services are provided “As Is” and without warranties, whether express or implied. Consumers Energy disclaims all warranties, including merchantability, fitness for a particular purpose, and non-infringement.

  1. Limitation of Liability

Consumers Energy shall not be liable for compensatory, punitive, special, or consequential damages arising from the use or inability to use the Site or Services. Applicable law may not permit such limitations or exclusions, so they may not apply to you.

If you are dissatisfied with any part of the Site, Services, or these terms, your sole remedy is to discontinue using them.

  1. Non-Confidentiality of User Materials

Do not transmit confidential or proprietary materials to or through this Site. Any material transmitted to this Site will be considered non-confidential and non-proprietary. Consumers Energy will not be bound to treat such materials as confidential, except as specified in Consumers Energy’s Privacy Statement or in a separate written agreement between you and Consumers Energy.