Privacy Policy

Welcome to Consumers Energy’s Privacy Statement. This document outlines our policies regarding the collection, use, and disclosure of personal information when you use our services.

Information and Uses

At Consumers Energy, we value your privacy and want you to understand how we handle information gathered from visitors to our Site. Please review each portion or page of the Site you visit, as certain sections may have specific Privacy Statements pertaining to your use.

When visitors access our Site, our web servers automatically collect data that enables communication with the visitor’s computer during the visit. This information includes the number of visits, selected site sections, IP address, domain type, browser type, date, and time. We use this data solely for statistical purposes to help improve the Site’s design and administration. This data does not disclose Personal Information that could identify individual visitors.

Privacy concerns primarily revolve around Personal Information, such as names, addresses, email addresses, and phone numbers. If you personalize the Site, complete an order form, enter a contest, or submit information to us during your visit, you may provide us with Personal Information. We collect and use this Personal Information to provide products or services, bill you for requested products and services, inform you about Consumers Energy’s offerings, or communicate with you for other purposes. For employees and contractors, Personal Information may also be used for resource and tool management.

As explained further in the section on Dissemination of Information to Third Parties, we do not distribute or sell Personal Information to third parties for them to market their products and services to you. Additionally, as detailed in the Opt Out/Modify Information section, we will make reasonable efforts to remove your Personal Information from our database if you wish not to receive future communications from us. If you inform us that previously submitted Personal Information is inaccurate, we will make reasonable corrections. To assist in processing your request, kindly provide context for the information you provided, e.g., in connection with enrolling in a specific product.

Information Placed on Your Computer

We may store information, commonly known as a “cookie,” on your computer when you use or access the Site. This information facilitates customizing your Site experience and avoids the need to re-enter your details on each visit. You can erase or block this information from your computer, and your browser or computer user manual’s “help” section should guide you on how to do this.

We may use third-party advertising technology to display ads when you visit sites where we advertise. This technology will not process information that personally identifies you, such as your name or address. It will not include your personal information. When you access an ad, a “cookie” file will be stored on your computer, which helps manage our online advertising.

Hyperlinks

Our Site may contain links to sites that Consumers Energy does not own or control. We are not responsible for the privacy policies and practices of these sites. We also cannot control the privacy policies and practices of sites that link to our Web site. We recommend reviewing the privacy policy of other sites and contacting the operator if you have concerns or questions.

Dissemination of Information to Third Parties

Transmission of information, products, and services via the Internet or other means may involve third parties handling your Personal Information. However, Consumers Energy does not sell or distribute your Personal Information to third parties for marketing their products and services to you.

Conditions of Use, Notices, and Revisions

If you choose to visit our Site, your visit and any privacy-related disputes are subject to this Privacy Statement and our General Terms of Use for our Site, including any limitations on damages, dispute arbitration, and applicable law provisions. We reserve the right to change this statement at any time without prior notice.

Management of Personal Information

To access your Personal Information held by Consumers Energy, inquire about the type of Personal Information we hold, discover what Personal Information is shared with other organizations (such as affiliates, service providers, business partners), learn the identities of these organizations, and understand the purposes for which they use or disclose your Personal Information, please contact Consumers Energy directly.